CUSTOMER SERVICE POLICY

CUSTOMER SERVICE MISSION:

To continuously provide our customers and dealers superior quality products and excellent customer service that will exceed their expectations.

COURTESY:

We shall ensure that our employees are friendly, polite, courteous and polite at all times.

ORDER CYCLE TIME:

We ensure that orders for our regular products and services are met within 3 days and 2 hours respectively while special applications and comprehensive service will be within two weeks and three days respectively.

ORDER CONVENIENCE:

We shall be available throughout the federation through our offices at Abuja and Port Harcourt as well as our dealers and agents.

DELIVERY RELIABILITY:

We shall ensure 100% delivery of all orders within the stipulated time.

DOCUMENTATION POLICY:

We shall ensure an error free documentation of all our deliveries, orders and service invoices.

WARRANTY AND COMPLAINTS:

We shall deal with all complaints within twenty four hours (24hr) and warranties within forty-eight hours. All claims shall be settled within 7 days.

TECHNICAL SUPPORT:

We shall provide superior technical support for all customers and dealers.

CUSTOMER CONTACT:

Our customers and dealers will have access to the Customer Relations Manager, Customer Service Managers, Service Manager, Technical Support Manager, After Sales Manager etc. Customer and Dealer Surveys will be conducted twice a year and Customer/Dealer Forum once a year.